International Travel
Sorry for being a little late on my Blog. I have been doing some traveling to Europe and Asia to meet with our KLM and Asia operating teams. There is a lot of work going on to get ready for our increased flying to DUS, FRA and BRU, as well as early planning for our 787. I can tell you, everyone on either side of the oceans are working hard and are excited that NWA and the DTW WorldGateway will be growing internationally.
Although the 787 is still a year away, we are working the plan already and working on getting additional landing rights to Asia. No question, China is a growing economy and an important part of our future in Asia. Our new TATL 757s are in the process of making their proving runs and we should be seeing the first remodeled interior shortly. We have been hiring CSAIs to support the added services and our summer ramp bid will have additional positions to ensure we give our customers the best ground service out of the U.S.
We have a great place and great people, so with our remodeled 757s and new 787s the DTW WorldGateway should be the choice international hub. Our DTW Sales and Service teams have been busy meeting with Detroit's top corporate customers to ensure they know we have a great international schedule and product.
No surprise what our top customers want: a fair price, flights on time with luggage and a friendly smile at the airport. Two clear comments from our WBC customers - they want their checked luggage to come to the FIS claim belts first, quickly and if needed, professional service recovery. These are basic customer expectations that we want to consistently meet. Gil Schuckman, Director of International Operations, will be working on both issues with your support.
Well, that's it for now, have a good week.
Mark
Although the 787 is still a year away, we are working the plan already and working on getting additional landing rights to Asia. No question, China is a growing economy and an important part of our future in Asia. Our new TATL 757s are in the process of making their proving runs and we should be seeing the first remodeled interior shortly. We have been hiring CSAIs to support the added services and our summer ramp bid will have additional positions to ensure we give our customers the best ground service out of the U.S.
We have a great place and great people, so with our remodeled 757s and new 787s the DTW WorldGateway should be the choice international hub. Our DTW Sales and Service teams have been busy meeting with Detroit's top corporate customers to ensure they know we have a great international schedule and product.
No surprise what our top customers want: a fair price, flights on time with luggage and a friendly smile at the airport. Two clear comments from our WBC customers - they want their checked luggage to come to the FIS claim belts first, quickly and if needed, professional service recovery. These are basic customer expectations that we want to consistently meet. Gil Schuckman, Director of International Operations, will be working on both issues with your support.
Well, that's it for now, have a good week.
Mark
posted by Mark Gurney at 1:12 PM
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