Spring Brings Operational Improvement

Spring is in the air and we are finally starting to see improvement in our core operating numbers. April's arrivals were 47% within 0 and our on time departure rate was 51.8%. Station on time was 75% which was the best year to date. So far this month, our departures on time is 60%, which is the best by far year to date. So goes on time, so goes luggage and the first 3 months were not our best due to weather and a low arrival rate. Looks like April will close out around 8.8 which is the best luggage month we have seen in awhile.

When an airline hub runs on time, customers get the benefit of having the needed time to make their connections with their luggage. We are starting to see the misconnection rates drop, which is real good for our customers and those of you who work luggage reroute and our customer service recovery area. Our hub is very dependant on connecting customers, so being reliable is a must for our success. On time - with luggage and good customer service will continue to make our DTW WorldGateway the hub of choice.

Thanks for working hard and keeping the faith through a difficult winter, you did a great job dealing with some tough operating days.

On a side note, I have been getting several emails and comments about our Employee Support Center. Andy Zarras, Joe Conlon and Hussein Berry are meeting with your Shop Committees on the issues. We have a list, based on your feedback, and will work the list until all issues are resolved. We truly want a team and a process that is user friendly and I know everyone is committed to this goal.

Thank you,
Mark